The Sitecore Commerce Orders service is an end-to-end order management solution. The Sitecore Commerce Orders service is based on a multichannel framework that scales with the enterprise. It comprises a comprehensive workflow to automatically process customer orders based on defined actions. Functionality is added with plugins to inject components, policies, or commands. Some of the main Orders functions include:

  • Shopping Cart - A virtual web site container that holds the products and services for purchase.
  • Checkout - The ability to capture additional information.
  • Order capture and validation.
  • Preorders and Backorders - Follow-up monitoring and the automatic release of products when they become available.
  • Tax integration - Support for 3rd party tax integration, including basic tax calculation (for testing).
  • Payments - A selection of payment option, and support for 3rd party payment integration including a sample provider.
  • Fulfilments - A selection of fulfillment option, and support for 3rd party fulfillment integration, including basic fulfillment charging (for testing).
  • Inventory - Tracking of inventory, provided by a Commerce inventory system plugin, and support for third-party integration.
  • Return Merchandise Authorization (RMA) and refunds.
  • Customer communications - Notifications. For example, with email integration.
  • Authoring service - Enables customer service representatives to actively manage orders.